Shipping Policy
1. Introduction
At JewelsPe, we facilitate seamless and secure transactions between buyers and verified jewellers. Since we operate as a digital payment and reward platform, we do not directly handle the physical shipping or delivery of jewellery. However, we ensure that our partnered jewellers comply with industry-standard shipping policies.
This policy outlines how shipping, delivery, and order tracking work for jewellery purchases made through the JewelsPe platform.
For any shipping-related concerns, you can contact us:
- Phone: +91 74208 76448 (Monday to Friday, 9 AM to 6 PM)
- Email: info@jewelspe.com
- Address: Plot No. 38, Vrindavan Dhaam, Roteda Road, Bhadana Gaon, Kota, Rajasthan
2. Shipping Responsibility
- JewelsPe does not handle product shipping directly. The jewellers listed on our platform are responsible for shipping, packaging, and delivery of purchased jewellery.
- Buyers should confirm the shipping details, estimated delivery time, and courier service with the respective jeweller before finalizing a purchase.
- Any shipping disputes, damages, or delays must be directly addressed with the jeweller or courier partner.
3. Shipping Charges & Delivery Timeframes
- Shipping fees are determined by the jeweller and depend on location, weight, and order value.
- Estimated delivery time varies based on the jeweller’s policies, order location, and shipping service. Typically, delivery occurs within 5-10 business days from order confirmation.
- Some jewellers may offer free shipping on orders above a certain value.
- Express delivery options may be available at an additional cost, subject to jeweller approval.
4. Tracking Your Order
- Once the jeweller ships your order, they must provide a tracking number and courier details.
- Buyers should request the tracking number from the jeweller to monitor their shipment.
- JewelsPe does not offer live tracking but assists in coordinating with jewellers if required.
5. Packaging & Insurance
To ensure secure delivery, jewellers must:
- Pack all jewellery items securely using tamper-proof, insured, and industry-standard packaging.
- Provide insurance coverage for high-value items (if applicable).
- Share unboxing guidelines with buyers to prevent disputes in case of damage claims.
Buyers are advised to record a video while unboxing as proof of condition upon delivery.
6. Delayed or Lost Shipments
- If a shipment is delayed beyond the estimated timeframe, buyers must contact the jeweller for updates.
- If a package is lost in transit, the jeweller must coordinate with the courier company for compensation or a replacement.
- JewelsPe is not responsible for lost, delayed, or undelivered shipments, but we will assist buyers in resolving disputes with the jeweller.
7. Incorrect or Damaged Deliveries
If a buyer receives a:
- Wrong product
- Damaged item
- Incomplete package
They must immediately:
- Contact the jeweller within 24-48 hours of delivery.
- Provide photographic/video proof of the issue.
- Retain the original packaging for verification.
Jewellers are responsible for initiating an exchange, refund, or compensation as per their terms.
8. Returns Due to Shipping Issues
- Buyers can only return a product if the jeweller’s return policy allows it.
- Shipping charges for returns/exchanges may be borne by either the buyer or jeweller, depending on the agreement.
- Returns must be shipped using a tracked and insured courier service.
9. Shipping for Jeweller Withdrawals
- When a jeweller requests a withdrawal from their JewelsPe Wallet, no physical shipping is required.
- Funds are processed via NEFT/IMPS within 24 hours and deposited into the jeweller’s bank account.
10. Shipping for Promotional Rewards or Gifts
JewelsPe may offer promotional gifts or rewards to users.
- Such items will be shipped within 10-15 business days if applicable.
- Shipping details and tracking will be shared upon dispatch.
11. Dispute Resolution for Shipping Issues
In case of a dispute regarding:
- Undelivered packages
- Incorrect shipments
- Delayed deliveries
Buyers should:
- First, contact the jeweller for resolution.
- If unresolved, escalate the issue to JewelsPe Support at info@jewelspe.com.
- JewelsPe will mediate but does not hold direct liability for shipping errors.
12. Contact Us for Assistance
For any questions regarding shipping policies, reach out to us:
- Phone: +91 74208 76448 (Monday to Friday, 9 AM to 6 PM)
- Email: info@jewelspe.com
- Address: Plot No. 38, Vrindavan Dhaam, Roteda Road, Bhadana Gaon, Kota, Rajasthan
We aim to create a seamless and reliable jewellery shopping experience for both buyers and jewellers.