Terms & Conditions
1. Introduction
Welcome to JewelsPe. These Terms & Conditions govern the use of our platform, services, website, and mobile application, ensuring a transparent and secure experience for both buyers (subscribers/investors) and jewellers.
By accessing or using JewelsPe, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you do not agree, you must discontinue using JewelsPe immediately.
For any legal concerns, you may contact us:
- Phone: +91 74208 76448 (Monday to Friday, 9 AM to 6 PM)
- Email: info@jewelspe.com
- Address: Plot No. 38, Vrindavan Dhaam, Roteda Road, Bhadana Gaon, Kota, Rajasthan
2. Definitions
- “JewelsPe” refers to the platform facilitating transactions between buyers and jewellers.
- “User” includes both buyers (subscribers/investors) and jewellers using the platform.
- “Buyer (Subscriber/Investor)” refers to individuals purchasing jewellery or investing through JewelsPe.
- “Jeweller” refers to verified sellers offering jewellery products and accepting payments via JewelsPe.
- “Wallet” refers to the JewelsPe digital balance system used for transactions.
- “Rewards & Cashback” refers to benefits earned by users based on their purchases and transactions.
3. Eligibility
To use JewelsPe, you must:
- Be at least 18 years old.
- Provide accurate personal and business details during registration.
- Agree to comply with all applicable local, national, and international laws.
JewelsPe reserves the right to suspend or terminate any account found violating these eligibility criteria.
4. Account Registration & Security
4.1 Creating an Account
- Users must provide valid and accurate details, including mobile numbers, KYC documents (for jewellers), and banking information (if required).
- A secure PIN setup is mandatory for wallet transactions.
- Users agree to keep their login credentials confidential and not share them with any third party.
4.2 Account Suspension & Termination
JewelsPe may suspend or terminate accounts due to:
- Fraudulent activity.
- Violation of these Terms & Conditions.
- Unauthorized transactions or chargeback disputes.
5. Transactions & Payments
5.1 Buyer (Subscriber) Transactions
- Buyers can use the JewelsPe wallet to purchase jewellery from verified jewellers.
- All transactions are final and cannot be reversed unless authorized by the jeweller.
- Cashback and rewards are credited instantly but cannot be withdrawn as direct cash.
5.2 Jeweller Transactions & Withdrawals
- Jewellers receive payments via JewelsPe-powered QR codes or wallet transactions.
- Funds are credited to the Jeweller’s JewelsPe Wallet and can be withdrawn within 24 hours via NEFT/IMPS.
- Once a withdrawal is initiated, it cannot be reversed.
6. Rewards, Cashback & Promotional Offers
- Rewards and cashback are subject to specific terms and may vary per transaction.
- JewelsPe reserves the right to modify, revoke, or adjust cashback benefits at its discretion.
- Cashback and rewards cannot be transferred or converted into cash outside of JewelsPe transactions.
7. Pricing & Fees
- JewelsPe does not charge buyers any fees for making purchases.
- Jewellers may be subject to commission charges based on the platform’s policies.
- All pricing, offers, and discounts are determined by the respective jewellers.
8. Shipping & Delivery
- JewelsPe does not handle shipping or delivery of jewellery items.
- Buyers must verify shipping details, courier services, and estimated delivery times with the jeweller before completing transactions.
- JewelsPe is not liable for delays, lost shipments, or delivery disputes.
9. Returns, Refunds & Cancellations
- Once a payment is completed, it cannot be canceled unless permitted by the respective jeweller.
- Refunds are processed solely at the jeweller’s discretion and follow the Returns & Refund Policy.
- JewelsPe does not process refunds directly for jewellery purchases but assists in dispute resolution.
10. User Responsibilities
10.1 Responsibilities of Buyers
- Provide accurate details while making purchases.
- Respect the policies of jewellers regarding product returns and refunds.
- Use the JewelsPe wallet only for legitimate transactions.
10.2 Responsibilities of Jewellers
- Provide accurate product descriptions and pricing.
- Deliver products within the promised timeframe.
- Accept payments only for genuine transactions and avoid fraudulent activities.
11. Prohibited Activities
Users are strictly prohibited from:
- Using JewelsPe for illegal transactions or money laundering.
- Creating fake accounts or impersonating another person.
- Attempting to manipulate cashback, rewards, or promotional offers.
- Engaging in fraudulent chargebacks.
Any violation will result in account suspension and potential legal action.
12. Intellectual Property Rights
- All content, branding, and trademarks related to JewelsPe are owned by JewelsPe.
- Users may not copy, reproduce, or distribute platform content without explicit permission.
13. Limitation of Liability
JewelsPe is not liable for:
- Any losses due to incorrect transactions made by users.
- Disputes between buyers and jewellers regarding jewellery quality, pricing, or shipment.
- Any third-party service failures, such as payment gateways or courier services.
Users agree to indemnify and hold JewelsPe harmless from any claims arising from misuse of the platform.
14. Dispute Resolution
- In case of disputes, users must first contact JewelsPe Support via info@jewelspe.com.
- If unresolved, disputes will be governed under Indian laws and subject to the jurisdiction of Kota, Rajasthan courts.
15. Amendments to Terms & Conditions
JewelsPe reserves the right to modify these Terms & Conditions at any time. Changes will be:
- Communicated via email or app notifications.
- Posted on the JewelsPe website.
Continued use of JewelsPe after updates constitutes acceptance of the revised terms.
16. Contact Us
For any queries regarding these Terms & Conditions, please contact:
- Phone: +91 74208 76448 (Monday to Friday, 9 AM to 6 PM)
- Email: info@jewelspe.com
- Address: Plot No. 38, Vrindavan Dhaam, Roteda Road, Bhadana Gaon, Kota, Rajasthan