Returns & Refund Policy
1. Introduction
At JewelsPe, customer satisfaction is our top priority. We understand that certain transactions may require adjustments, and we strive to provide a fair and transparent Returns & Refund Policy. This policy applies to all transactions conducted through the JewelsPe platform, including payments made to jewellers and cashback earnings.
By using JewelsPe, you agree to comply with this policy. If you have any concerns regarding refunds or returns, please contact us at:
- Phone: +91 74208 76448 (Monday to Friday, 9 AM to 6 PM)
- Email: info@jewelspe.com
- Address: Plot No. 38, Vrindavan Dhaam, Roteda Road, Bhadana Gaon, Kota, Rajasthan
2. Eligibility for Returns & Refunds
Since JewelsPe facilitates transactions between buyers and jewellers, refunds and returns are subject to specific conditions:
2.1 Purchases Made Through JewelsPe
- Jewellery purchases are final once the payment is processed via the JewelsPe wallet or QR payment.
- Any returns or exchanges are solely governed by the return policy of the respective jeweller from whom the purchase was made.
- JewelsPe does not process refunds for jewellery purchases directly but assists in dispute resolution.
2.2 Cancellation of Transactions
- A transaction may only be canceled before payment is completed.
- Once a successful payment is made, the transaction cannot be reversed unless explicitly permitted by the respective jeweller.
2.3 Refunds for Cashback & Rewards
- Cashback and rewards earned through transactions are non-refundable and cannot be exchanged for cash.
- If cashback is incorrectly credited, JewelsPe reserves the right to adjust or revoke the amount.
- If a transaction that led to cashback is canceled, any cashback earned will be deducted.
2.4 Refunds for Overpayment or Incorrect Transactions
- In case of double payment or incorrect deductions, users must report the issue within 7 days of the transaction.
- Refund requests will be verified and processed within 7-14 business days after confirmation.
3. Refund Process
If you believe you are eligible for a refund, follow these steps:
Step 1: Submit a Refund Request
- Contact JewelsPe Support at info@jewelspe.com with details:
- Transaction ID
- Date of Payment
- Reason for Refund Request
- Supporting Documents (Screenshots, Payment Proofs, etc.)
Step 2: Verification Process
- JewelsPe will review the request and confirm eligibility.
- If additional information is required, you will be notified.
Step 3: Refund Approval & Processing
- Eligible refunds will be processed within 7-14 business days.
- The refund will be credited to the original payment source (JewelsPe Wallet, Bank Account, or UPI).
4. Non-Refundable Scenarios
Refunds will not be provided under the following conditions:
- Change of mind after completing a transaction.
- Unauthorized transactions due to user negligence.
- Rewards, cashback, or promotional credits.
- Technical issues not related to JewelsPe’s payment system.
- Disputes related to jewellery quality, design, or specifications. (These must be resolved with the respective jeweller.)
5. Dispute Resolution for Transactions
If a buyer is unsatisfied with a purchase or faces issues with a jeweller, they can initiate a dispute by:
- Contacting the jeweller directly for resolution.
- If unresolved, escalating the matter to JewelsPe Support via info@jewelspe.com.
- JewelsPe will attempt to mediate the dispute but holds no liability for product-related grievances.
6. Refund Timeline & Payment Methods
- Refunds are typically processed within 7-14 business days.
- Refunds will be credited via the same payment method used (JewelsPe Wallet, Bank Transfer, UPI).
- If a refund is delayed beyond 14 days, users can escalate the issue to JewelsPe Support.
7. Refunds for Jewellers (Withdrawals & Reversals)
7.1 Jeweller Wallet Withdrawals
- Once a withdrawal request is initiated by a jeweller, it cannot be reversed.
- Withdrawals are processed manually via NEFT/IMPS and take up to 24 hours to reflect in the jeweller’s bank account.
7.2 Reversed Transactions Due to Compliance Issues
- If a transaction violates any JewelsPe policy, the funds may be reversed to the original sender.
- In case of fraudulent transactions, JewelsPe reserves the right to block accounts and withhold funds.
8. Cancellation of Subscription Plans
If a user subscribes to any JewelsPe premium services or additional features, they may cancel as per the following rules:
- No refunds for partially used subscriptions.
- Cancellations before renewal cycles must be initiated at least 48 hours in advance.
9. Fraud Prevention & Chargebacks
To ensure fair usage, JewelsPe monitors transactions for fraud prevention.
- Chargebacks raised falsely will lead to account suspension.
- Multiple chargeback requests may result in permanent account termination.
10. Contact Us for Refund Assistance
For any refund-related concerns, reach out to our team:
- Phone: +91 74208 76448 (Monday to Friday, 9 AM to 6 PM)
- Email: info@jewelspe.com
- Address: Plot No. 38, Vrindavan Dhaam, Roteda Road, Bhadana Gaon, Kota, Rajasthan
We are committed to assisting users in a fair and transparent manner. All refund requests will be handled in compliance with RBI and digital payment regulations.