Privacy Policy
1. Introduction
At JewelsPe, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you access or use our website, mobile application, and services.
By using JewelsPe, you consent to the collection and use of your personal information in accordance with this policy. If you do not agree with any part of this Privacy Policy, you should refrain from using our platform.
For any concerns regarding your data privacy, contact us at:
- Phone: +91 74208 76448 (Monday to Friday, 9 AM to 6 PM)
- Email: info@jewelspe.com
- Address: Plot No. 38, Vrindavan Dhaam, Roteda Road, Bhadana Gaon, Kota, Rajasthan
2. Information We Collect
We collect various types of information to improve user experience and ensure secure transactions.
2.1 Personal Information
When you register on JewelsPe, we collect:
- Full Name
- Email Address
- Mobile Number
- Profile Photo (Optional)
- Government-issued ID (For KYC verification of Jewellers)
2.2 Financial Information
For seamless transactions, we may collect:
- Bank Account Details (for Jewellers withdrawing funds)
- UPI or Wallet Information
- Payment Gateway Transaction IDs
2.3 Transactional Data
We maintain a record of:
- Purchases made through JewelsPe Wallet
- Payment transactions between Buyers and Jewellers
- Cashback, rewards, and refund details
2.4 Device & Usage Data
To enhance security and performance, we collect:
- IP Address
- Device Type & Operating System
- App Usage Statistics
- Login Activity & Location Data (for fraud detection and security monitoring)
2.5 Communication Data
We store any communication you have with JewelsPe, including:
- Emails, chats, or calls with customer support
- Queries submitted via contact forms
3. How We Use Your Information
We use collected information to:
- Facilitate Transactions: Enable seamless payments between Buyers and Jewellers.
- Account Security: Detect fraud, prevent unauthorized transactions, and verify users.
- Enhance User Experience: Improve app performance and personalize services.
- Marketing & Promotions: Send relevant offers, cashback details, and updates.
- Legal Compliance: Fulfill regulatory requirements and ensure adherence to laws.
4. How We Share Your Information
We do not sell or trade your personal information. However, we may share data with:
4.1 Financial Institutions & Payment Gateways
- To process transactions securely, we share financial details with banks, UPI providers, and payment gateways.
4.2 Regulatory & Legal Authorities
- If required by law, we may disclose information to government agencies for compliance, fraud prevention, or investigation purposes.
4.3 Third-Party Service Providers
- We may use third-party services for cloud storage, email marketing, and analytics, ensuring all vendors adhere to strict security measures.
4.4 Business Transfers
- In the event of a merger, acquisition, or sale, your data may be transferred to a new entity. We will notify users before any such transfer occurs.
5. Data Security Measures
To safeguard user data, JewelsPe implements:
- Encryption: All payment-related data is encrypted for secure transactions.
- 2-Factor Authentication (2FA): Additional security layers for user accounts.
- Access Controls: Only authorized personnel can access sensitive user data.
- Regular Security Audits: Periodic vulnerability assessments to ensure data integrity.
However, no online platform can guarantee absolute security. Users are advised to use strong passwords and enable extra security settings wherever possible.
6. Retention & Deletion of Data
- We retain user data only as long as necessary for business or legal requirements.
- If you wish to delete your account, contact JewelsPe Support at info@jewelspe.com.
- Some transactional records may be retained as per financial regulations, even after account deletion.
7. Your Rights & Choices
As a JewelsPe user, you have the right to:
- Access & Review Your Data: Request a copy of your stored personal information.
- Correct Your Data: Update incorrect or outdated information in your profile.
- Withdraw Consent: Opt-out of marketing emails, promotional messages, or account usage.
- Request Deletion: In certain cases, you may request complete deletion of your data.
To exercise these rights, contact our support team at info@jewelspe.com.
8. Cookies & Tracking Technologies
- We use cookies and tracking technologies to improve website and app functionality.
- Users may disable cookies via browser settings, but this may affect platform usability.
- Third-party tools such as Google Analytics may be used to track visitor interactions.
9. Children’s Privacy
JewelsPe is not intended for users under 18 years old. If we detect an account belonging to a minor, we will immediately terminate the account and delete associated data.
10. Third-Party Links & Services
- Our platform may contain links to external websites (e.g., Jeweller pages, payment providers, or blogs).
- JewelsPe is not responsible for third-party privacy practices. Users should review their privacy policies before engaging with third-party services.
11. International Data Transfers
If you access JewelsPe from outside India, you acknowledge that:
- Your data may be transferred and processed in India.
- Local data protection laws may differ from those in your country.
12. Updates to This Privacy Policy
JewelsPe reserves the right to modify this Privacy Policy at any time. Updates will be:
- Notified via Email or App Notifications.
- Published on the JewelsPe website.
Your continued use of JewelsPe after updates constitutes acceptance of the revised policy.
13. Contact Us
For any privacy concerns, please contact:
- Phone: +91 74208 76448 (Monday to Friday, 9 AM to 6 PM)
- Email: info@jewelspe.com
- Address: Plot No. 38, Vrindavan Dhaam, Roteda Road, Bhadana Gaon, Kota, Rajasthan